Refund Policy – Zeccora

Returns Policy Accordion

Easy Returns

Hassle-free returns within 7 days of delivery.

Quality Guarantee

We ensure every bag meets our premium standards.

Secure Process

Your returns and refunds are safe and secure with us.

Customer Support

Our team is always here to assist you.

Eligibility For Returns

You may return most new, unused items within 7 days of delivery.
The item must be in its original condition with all tags and packaging.

How To Initiate A Return

To start a return, please contact our support team with your order number and reason for return. We will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

Personalized items, sale items, and gift cards are non-returnable.

Damaged Or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us.

Contact Us

If you have any questions about our Returns Policy, please reach out to our support team.